Sony Ericsson Worst (Nagpur)
September 15, 2008 by Paras
Filed under New Updates
One of the World’s Largest selling consumer electronic company Sony Ericsson is impotent in customer support at Nagpur,M.S,India.
original customer slip
This is my original acknowledgement slip given by accel front line (sony ericsson service center at nagpur.)
small & only customer service station at nagpur
my k550i was submitted for repair (network problem) on 5th july 2008 (call id NGP-SE-602092-CP) & was returned to me on 1st aug 2008, still it had a problem in it (flash lights were not working). Here the service station personals said : “jus use the handset for 10-15days and by the time we will call the part for flash light.” but,
when i went there after 18 days on 18th aug 2008 ,they asked me to submitt the cell with new call id : NGP-SE-657115-CP and My customer complain no is :SE-743-2642.i did what they asked but still i have not got my cell (k550i) . i had call on 1800-11-1800 for 10th time on monday 15th sept 2008 and i was asured that some senior representative will have a talk with me before 3 pm .but nothing hapened ,neither i got a call nor the current status of repair.
10by 10 sq ft of room filled at SE service station & no place to stand
M not the only one to suffer ,there are thousands at nagpur, if company wants i can prove .
My last request to sony ericsson “please shut down your product sell at nagpur if u can’t give a proper service ”
please leave a comment “should i go for some legal (consumer forum) against sony ericsson or just boycott it “
Abhishek on Mon, 15th Sep 2008 11:07 pm
This is hell, They not only provide Service for Sony Ericsson but also Seagate and other in just 20×10 room.
Companies should take a survey before giving such franchise.
Paras on Mon, 15th Sep 2008 11:13 pm
yes my friend ,
accel front line provides services of KINGSTON ,SEAGATE, SONY ERICSSON and that too in same room, 10*10sq.ft.!!!!!
Finally Bought New Hand-Set Nokia N82 | Abhishek Deshpande on Sat, 22nd Nov 2008 4:22 pm
[...] Ericsson was other better option, but the poor service of Sony Ericsson in Nagpur (as seen in Paras’s K550i ) Service peoples are the worst ever seen. Rest brands like HTC , [...]
Surendra Sharma on Fri, 20th Mar 2009 4:48 am
Gud work done bro…..atleast now ppl learning from others experiences….n hope…it gets better….wen more ppl become aware…
goodwin alexander on Sat, 25th Apr 2009 3:33 am
This is hell,i will never purchase sony ericsson phone in future They not only provide Service for Sony Ericsson but also Seagate and other in just 20×10 room.
Companies should take a survey before giving such franchise.